| | | | | | We've been there! | | | We know the challenge of keeping the customer foremost in mind while balancing operational needs .... | | | | | | Are you stuck? | | | Having trouble moving the needle, making progress, changing the status quo? .... | | | | | | | | | | | | |
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| It's true: |
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| 52% of consumers who have a bad experience with customer support abandon the company together (forrester).... |
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Driva 2.0 |
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03-20-2008 |
| Web 2.0: what goes where? |
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03-03-2008 |
| Corporate Memory and Social Media |
| In fast changing environments, capturing, managing and sharing knowledge is both challenging and risky. Can Web 2.0 tools and applications help? We think so.... |
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02-12-2008 |
| It's not the tools, it's the culture |
| There are a lot of tools out there to help foster a web based community, but you might be surprised to learn that the most important ingredient to successful knowledge sharing and other web 2.0 collaborative activities may not be a software application at all. |
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